TERMS OF SERVICE

TERMS OF SERVICE

Last updated: August 29, 2026

OVERVIEW

Welcome to 23° Coordinates. The terms “we”, “us” and “our” refer to 23° Coordinates.

23° Coordinates operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”).

23° Coordinates is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced in them, describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully. By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.

Nothing in these Terms affects your statutory rights as a consumer.

SECTION 1 – ACCESS AND ACCOUNT

By using the Services, you confirm that you are legally capable of entering into a contract in your jurisdiction.

When using our Services or purchasing products from us, you may be asked to provide information including your email address, billing information, payment information and shipping address.

You agree that the information you provide is accurate, current and complete.

If you create an account, you are responsible for maintaining the security of your account credentials and for activity carried out through your account.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to display and describe our products as accurately as possible.

However, colours and product appearance may vary slightly depending on your device, screen settings and lighting.

Product descriptions, availability and other product information may be updated from time to time.

We reserve the right to discontinue products or limit quantities where reasonably necessary.

Nothing in this section affects your statutory rights, including your rights where goods are faulty, not as described or otherwise do not conform to the contract.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase products from 23° Coordinates.

We reserve the right to accept or decline an order where reasonably necessary, including where a product is unavailable, payment cannot be authorised, an obvious pricing or product information error has occurred, or we reasonably suspect fraudulent activity.

Your order is accepted when we confirm acceptance of your order.

Please review your order carefully before submitting it.

If you need to change or cancel an order, contact us as soon as possible at hello@23coordinates.com. If the order has already been processed or dispatched, we may not be able to stop the shipment, but your applicable statutory cancellation and return rights are not affected.

Returns and refunds are handled in accordance with our Refund Policy and your applicable statutory rights.

SECTION 4 – PRICES AND PAYMENT

Prices, discounts and promotions may change from time to time.

The price charged will be the price displayed when you place your order, subject to the correction of obvious errors.

Applicable shipping charges will be displayed during checkout before you complete your purchase.

For international orders, customs duties, import taxes or other charges may apply depending on the destination. Where applicable, these charges are generally the responsibility of the customer unless stated otherwise at checkout.

You agree to provide accurate and complete payment and account information when making a purchase.

SECTION 5 – SHIPPING AND DELIVERY

Orders are processed and delivered in accordance with our Shipping Policy.

Delivery times shown on our website or during checkout are estimates unless we expressly agree otherwise.

Delivery may occasionally be affected by circumstances outside our reasonable control, including carrier delays, customs processing and severe weather.

For consumer orders, the goods generally remain at our risk until they come into the physical possession of you or a person identified by you to receive them, except where applicable law provides otherwise.

If you experience a problem with your delivery, please contact us at hello@23coordinates.com.

SECTION 6 – INTELLECTUAL PROPERTY

Unless otherwise stated, the content of our Services, including our branding, logos, text, photographs, graphics, product imagery, videos and website design, is owned by or licensed to 23° Coordinates and is protected by applicable intellectual property laws.

You may use the Services for your personal, non-commercial use.

You must not reproduce, distribute, modify, republish, sell or commercially exploit our content without our prior written permission, except where permitted by law.

The Shopify name, logo and related trademarks belong to Shopify or its respective owners.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS

We may provide access to tools or services supplied by third parties.

We do not necessarily control these third-party tools, and their use may be subject to separate terms and privacy policies.

Where you choose to use a third-party service, you should review the applicable terms and policies.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links to websites or services operated by third parties.

We are not responsible for the content, privacy practices or operation of third-party websites that we do not control.

We recommend reviewing the policies and terms of any third-party website before providing personal information or making a transaction with them.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

23° Coordinates is powered by Shopify, which enables us to provide the Services to you.

However, purchases made through our Store are made directly with 23° Coordinates.

Shopify provides the ecommerce technology that supports our Store but is not the seller of the products you purchase from 23° Coordinates.

SECTION 10 – PRIVACY

Personal information collected through the Services is handled in accordance with our Privacy Policy.

Because our Store is hosted by Shopify, Shopify also collects and processes certain personal information in connection with your access to and use of the Services.

Please review our Privacy Policy for more information about how personal information is collected, used and shared.

SECTION 11 – REVIEWS AND FEEDBACK

If you voluntarily submit reviews, comments, suggestions, photographs or other feedback to us, you confirm that you have the necessary rights to provide that content.

You must not submit content that is unlawful, defamatory, abusive, misleading, obscene, infringes another person’s rights or contains malicious software.

Where you submit a product review or other content for publication, you grant us permission to use, reproduce and display that content in connection with operating and promoting our business, subject to applicable law.

SECTION 12 – ERRORS AND INACCURACIES

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times or availability.

We may correct errors or update information when necessary.

If an error affects an order you have already placed, we will contact you where appropriate.

Nothing in this section affects your statutory consumer rights.

SECTION 13 – PROHIBITED USES

You may use our Services only for lawful purposes.

You must not use the Services to:

• violate applicable laws or regulations;
• infringe our intellectual property rights or the rights of another person;
• transmit malicious software or harmful code;
• attempt to gain unauthorised access to the Services;
• collect or misuse another person’s personal information;
• engage in fraudulent or misleading activity;
• interfere with the security or normal operation of the Services; or
• use the Services in any other unlawful manner.

We may restrict or terminate access to the Services where reasonably necessary to protect our Store, customers or other users.

SECTION 14 – AUTOMATED TOOLS AND AGENTS

Automated tools, bots, agents or similar technologies must not access or interact with the Services in a way that disrupts the Services, circumvents security measures, misrepresents their identity or violates applicable law.

We may take reasonable technical measures to protect our Services against abusive or unauthorised automated access.

SECTION 15 – TERMINATION

We may suspend or terminate access to the Services where reasonably necessary, including where these Terms have been materially breached or the Services have been used unlawfully.

Provisions that by their nature should continue after termination will remain in effect.

SECTION 16 – WARRANTIES AND CONSUMER RIGHTS

We aim to provide accurate information and products that comply with applicable law.

Nothing in these Terms excludes or limits any warranty, guarantee, condition or other right that cannot lawfully be excluded or limited.

In particular, nothing in these Terms affects your statutory rights relating to goods that are faulty, not as described, unsatisfactory in quality or otherwise do not conform to the contract.

SECTION 17 – LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability that cannot be excluded or restricted under applicable consumer law.

To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was entered into or losses arising from circumstances outside our reasonable control.

If you are purchasing as a consumer, these Terms do not limit your statutory consumer rights.

SECTION 18 – YOUR RESPONSIBILITIES

You agree to use our Services lawfully and in accordance with these Terms.

You are responsible for information and content you submit through the Services and for ensuring that you have the right to provide it.

Nothing in this section requires a consumer to compensate us for losses where doing so would be contrary to applicable consumer law.

SECTION 19 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.

The remaining provisions will continue in effect.

SECTION 20 – ENTIRE AGREEMENT

These Terms, together with the policies referred to on our website, form the agreement between you and us concerning your use of the Services and purchases made through our Store.

Nothing in these Terms limits any rights you have under applicable consumer law.

SECTION 21 – ASSIGNMENT

You may not transfer your rights or obligations under these Terms where doing so would materially affect our rights without our consent.

We may transfer our rights or obligations where permitted by law, provided this does not reduce your statutory rights.

SECTION 22 – GOVERNING LAW

These Terms of Service and any contract between you and 23° Coordinates are governed by the laws of England and Wales.

If you are a consumer living elsewhere, you may also benefit from mandatory protections provided by the laws of the country in which you live.

Nothing in these Terms limits any rights you may have under applicable consumer law.

SECTION 23 – HEADINGS

Headings are included for convenience only and do not affect the interpretation of these Terms.

SECTION 24 – CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our Services, business practices or legal requirements.

The current version will be published on this page together with the date it was last updated.

Where required by applicable law, we will provide appropriate notice of material changes.

SECTION 25 – CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us at:

23° Coordinates
Email: hello@23coordinates.com